Terms & Conditions & Privacy Policy
UTP, LLC powered by Unity, Inc.
Effective Date: January 1, 2026
1. Agreement to Terms
These Terms of Service (“Terms”) govern your access to and use of the websites, portals, mobile applications, and related services provided by UTP, LLC powered by Unity, Inc. (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Services.
These Terms apply to all users, including:
Residents and homeowners
Board members and committee members
Property managers and management staff
Vendors and service providers (if granted access)
Guests or other authorized users
2. Definitions
For purposes of these Terms:
“Company,” “we,” “us,” or “our” means UTP, LLC.
“Unity” means Unity, Inc., as the platform technology provider powering the Services.
“Community” means the homeowners association, condominium association, or other community organization associated with your account.
“User,” “you,” or “your” means any person accessing or using the Services.
“Content” includes information, messages, files, images, forms, submissions, and other materials made available through the Services.
“User Content” means Content that you submit, upload, transmit, or post.
3. Who the Services Are For
The Services support communication, record delivery, requests, announcements, payments, and community operations.
The Services are intended for use by authorized Users associated with a Community, including both:
Resident facing functionality (such as account details, payments, requests, documents, notices)
Board facing functionality (such as governance documents, community messages, operational tools, and limited administrative functions)
Some features may only be available to certain Users based on role permissions.
4. Account Registration and Access
To use certain features, you may need to create an account or be invited to access one.
You agree to:
Provide accurate and complete information
Keep your account information current
Maintain the confidentiality of your login credentials
Promptly notify us of any unauthorized access or security concerns
You are responsible for all activity that occurs under your account.
5. Acceptable Use
You agree not to use the Services to:
Violate any law or regulation
Infringe the rights of others
Harass, threaten, defame, or abuse others
Upload viruses or harmful code
Attempt unauthorized access to accounts, systems, or data
Interfere with the operation, security, or performance of the Services
Use the Services to send spam, bulk messages, or misleading communications
We may suspend or terminate access to the Services if we believe your use violates these Terms, risks harm, or compromises security.
6. Communications and Notices
By using the Services, you agree that we and your Community may communicate with you electronically, including through:
Email
Text message (if enabled)
Push notifications (if enabled)
Notices posted within the Services
Other digital delivery methods permitted by law
You are responsible for maintaining current contact information so that notices and communications can be delivered.
7. Community Content and Official Records
The Services may provide access to documents such as:
Governing documents (CC and Rs, bylaws, rules)
Meeting materials (agendas, minutes, disclosures)
Financial reports and budgets
Policy documents
Notices and community updates
Availability may vary depending on what has been uploaded or enabled by the Community.
8. Payments and Transactions (If Applicable)
If the Services allow payment submission, you agree that:
Payments may be processed by third party payment providers
Processing times may vary
Fees may apply (for example, convenience or processing fees), depending on payment method
You are responsible for confirming payment amounts, timing, and accuracy before submission
The Services may display account balances and payment history; however, posted information may take time to update and may not reflect pending adjustments.
9. Requests, Maintenance, and Submissions
The Services may allow you to submit requests (such as architectural requests, maintenance requests, general inquiries, or other forms).
You agree:
Requests submitted through the Services do not guarantee immediate action or approval
Some requests may require additional documentation, inspection, or confirmation
The Community may respond through the Services, email, or another delivery method
The Services do not replace emergency services
For urgent or emergency matters, contact the appropriate emergency service provider and follow Community procedures.
10. User Content
A. Your Responsibilities
You are responsible for the Content you submit through the Services.
You represent that your User Content:
Is accurate to the best of your knowledge
Does not violate any laws or third party rights
Does not contain confidential or restricted information you are not authorized to share
B. License to Use User Content
By submitting User Content, you grant the Company a limited, non exclusive license to host, store, reproduce, and display that User Content only as necessary to provide, operate, and improve the Services.
11. Privacy
Your use of the Services is subject to our Privacy Policy.
We encourage you to review the Privacy Policy to understand how personal information is collected, used, and shared.
12. Intellectual Property
The Services, including software, design elements, text, graphics, and functionality, are owned by or licensed to UTP, LLC and its licensors, and are protected by applicable intellectual property laws.
You may not copy, modify, distribute, sell, lease, or reverse engineer any portion of the Services except as permitted by law or with our written permission.
13. Third Party Services and Links
The Services may integrate with third party services or link to third party websites.
We are not responsible for:
Third party privacy practices
Third party terms, content, or functionality
Losses arising from third party products or services
Your use of third party services is subject to their own terms and policies.
14. Service Availability and Changes
We may change, update, suspend, or discontinue the Services (or parts of them) at any time, including for:
Maintenance
Security
Feature updates
Operational improvements
Legal or compliance reasons
We are not responsible for interruptions caused by circumstances outside our reasonable control.
15. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of:
Merchantability
Fitness for a particular purpose
Non infringement
We do not guarantee that:
The Services will always be uninterrupted, error free, or secure
Content will be accurate, complete, or up to date
Communications will always reach their intended recipients without delay
16. Limitation of Liability
To the fullest extent permitted by law, UTP, LLC and Unity, Inc. will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, revenue, or business, arising out of or related to use of the Services.
Some jurisdictions do not allow certain limitations, so some limits may not apply to you.
17. Indemnification
You agree to defend, indemnify, and hold harmless UTP, LLC, Unity, Inc., and their respective officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
Your use of the Services
Your violation of these Terms
Your User Content
Your violation of any rights of another person or entity
18. Termination
We may suspend or terminate your access to the Services at any time if:
You violate these Terms
We reasonably believe your activity poses a security risk
We are required to do so to comply with legal obligations
You may stop using the Services at any time.
Certain sections of these Terms survive termination, including sections regarding intellectual property, disclaimers, limitation of liability, indemnification, and dispute terms.
19. Dispute Resolution
If a dispute arises relating to the Services, you agree to first attempt to resolve it informally by contacting us.
If informal resolution is not successful, disputes will be handled under the laws of the state listed in Section 20, unless otherwise required by applicable law.
20. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law rules.
If you provide Services to Communities located in California, you may choose California as the governing law.
21. Updates to These Terms
We may update these Terms from time to time.
If changes are material, we may notify Users by:
Posting updated Terms within the Services
Updating the effective date on this page
Sending a notice through email or the platform (when required)
Continued use of the Services after updates means you accept the updated Terms.
Privacy Policy
UTP, LLC powered by Unity, Inc.
Effective Date: January 1, 2026
1. Introduction
Thank you for using services provided by UTP, LLC powered by Unity, Inc. (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.
By using our websites, portals, mobile applications, or related services (collectively, the “Services”), you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
2. What Information We Collect
We collect information in three primary ways:
Information you provide directly
Information collected automatically through your use of the Services
Information received from third parties (as permitted)
A. Personal Information You Provide
Depending on how you use the Services, you may provide information such as:
Contact information (name, email address, phone number, mailing address)
Account information (login credentials, profile details)
Community related information (unit address, association details, account number)
Payment and transaction data (billing information, payment confirmations)
Communications (messages, support requests, uploaded documents)
User content (photos, attachments, submissions you choose to provide)
B. Information Collected Automatically
When you access the Services, we may automatically collect:
Device and technical data (device type, operating system, browser, identifiers)
Usage data (pages viewed, features used, time spent, clicks)
Approximate location data (derived from IP address)
Log data (access times, error logs, activity details)
C. Information From Third Parties
We may receive information from:
Your community or management representatives (as applicable)
Service providers supporting our operations
Analytics, security, and fraud prevention vendors
3. How We Use Information
We use collected information for purposes including:
Providing and maintaining the Services
Creating and managing user accounts
Verifying identity and preventing fraud
Processing payments and transactions
Responding to support inquiries and service requests
Sending administrative notices and important updates
Improving functionality, performance, and user experience
Performing analytics and service optimization
Supporting compliance, safety, and legal obligations
4. How We Share Information
We may share information in the following circumstances:
A. Service Providers
We may share information with vendors and service providers that perform services on our behalf, such as:
Hosting and infrastructure
Customer support tools
Payment processors
Analytics providers
Security and monitoring services
These providers are authorized to use personal information only as needed to provide services to us.
B. Community, Association, or Authorized Parties
If you are using the Services in connection with a homeowners association, community, or managed property, information may be shared with:
Authorized community leadership (for example board members)
Management representatives and operational administrators
Other authorized users as required for community functions
C. Legal Requirements
We may disclose information when required to do so by law or if we believe disclosure is necessary to:
Comply with legal process or government requests
Enforce our terms and policies
Protect rights, safety, and security
Prevent fraud or abuse
D. Business Transfers
If UTP, LLC is involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
Keep you signed in
Remember your settings
Understand usage patterns
Improve performance and reliability
Provide security features
You may adjust browser settings to limit or disable cookies. Some features may not work properly if cookies are disabled.
6. Your Privacy Choices
Depending on your jurisdiction and how you use the Services, you may have options to:
Access, update, or correct your account information
Request deletion of certain data (where applicable)
Opt out of certain communications
Control cookie preferences through browser settings
To make a request, contact us using the contact information in Section 12.
7. Data Retention
We retain personal information only as long as reasonably necessary to:
Provide the Services
Meet legal, accounting, or reporting requirements
Resolve disputes
Enforce agreements
Maintain security and operational integrity
8. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
The Services are not intended for children under 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children without appropriate permission.
If you believe a child has provided us personal information, contact us so we can address it.
10. Third Party Links
The Services may contain links to third party websites or services. We are not responsible for the privacy practices of third parties. Please review their policies directly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Your continued use of the Services after an update means you accept the revised Privacy Policy along with our Terms & Conditions.
Contact Us
For questions about these Terms, contact:
UTP, LLC
Attn: Terms and Platform Support
5100 N. Sixth St, Ste 164, Fresno, CA
Email: support@unitypm.com
Phone: 833-HOA-1100